BSB30115 Certificate III In Business

Certificate III in Business, this qualification reflects the role of individuals who apply a broad range of competencies in a varied work context using some discretion, judgement and relevant theoretical knowledge. They may provide technical advice and support to a team.

Potenital Careers

After completing this course you could pursue a career as a:

  • Customer Service Adviser
  • General Clerk
  • Word Process Operator


To successfully complete this qualification, you require twelve (12) units of competence. These 12 units are comprised of one (1) core unit which is compulsory and eleven (11) elective units.

The units of competence shown below have been selected by Triumph Training Academy based on the course purpose. They are shown in the recommended study order.

Unit Code Unit Title
BSBWHS302 Apply knowledge of WHS legislation in the workplace
BSBADM311 Maintain business resources
BSBCMM301 Process customer complaints
BSBCUS301 Deliver and monitor a service to customers
BSBDIV301 Work effectively with diversity
BSBFLM303 Contribute to effective workplace relationships
BSBFLM312 Contribute to team effectiveness
BSBINM301 Organise workplace information
BSBITU307 Develop keyboarding speed and accuracy
BSBSUS4011 Implement and monitor environmentally sustainable work practices
BSBWOR301 Organise personal work priorities and development
BSBWRT301 Write simple documents

Elective units selected provide a vocational focus for the qualification and are relevant to the qualification level, job role, work outcomes and local industry needs.

The course unit selection represents a reduced suite of elective unit options that have been selected and approved for delivery by Triumph Training Academy – this may not include the full elective unit suite of options available under the national qualification packaging rules.


There are no designated entry requirements for this course.

However preferred pathways into the qualification for candidates considering this qualification include:

  • BSB20115 – Certificate II in Business or
  • Vocational experience assisting in a range of support roles without formal business qualifications.


This course has been designed to be delivered over twelve (12) months.


Please Contact Triumph Training Academy’s Administration Officer for Course Cost Detail:

Phone: 1300 855 211


Related Occupations

The following occupations relate to this qualification.

General Clerk (ANZSCO code: 531111)

Further information about this occupation can be obtained from Job Outlook

Occupation Description
Clerical Officer Clerical Officers perform a range of clerical duties in an office environment. They maintain records, deal with and write correspondence, use computer technology, produce business documents, organise office resources, and manage their own work priorities and financial records.
Customer Service Officer Customer Service Officers deal with the relationship between a company and its clients. They ensure client needs are met, answer queries, and provide a point of contact within an organisation. They may manage a team of Customer Service Representatives. They resolve complaints and act as mediators in disputes, or direct complainants to the correct department.
Data Entry Operator Data Entry Operators input and retrieve data, using computerised systems. They may also collect data from clients and colleagues.
Information Officer Information Officers are responsible for the provision and dissemination of information within an organisation. They may conduct research; provide advice to customers and internal clients; and handle and store records and other forms of business information.
Payroll Officer Payroll Officers process the payroll for all personnel, and also process payments and direct debits associated with superannuation, sick leave and other claims. They are also often required to assist with other accounting duties and payments processing.
Word Processing Operator Word Processing Operators transcribe, type, edit and print documents. They use computers with word-processing software applications and printers.


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